TO: Committee of the Whole - Public Safety and Human Services
FROM: Mayor Angela Birney
DEPARTMENT DIRECTOR CONTACT(S):
|
Fire |
Adrian Sheppard |
425-556-2201 |
DEPARTMENT STAFF:
|
Fire |
Jim Whitney |
Deputy Chief - Operations |
|
Fire |
Caleb Freeman |
Battalion Chief - Training |
TITLE:
title
Agreements for Tablet Command Integration, Maintenance, and Shared Services
OVERVIEW STATEMENT:
recommendation
The Fire Department requests approval of two related agreements supporting the implementation and ongoing use of Tablet Command, a mobile incident management and situational awareness platform.
The first is an agreement with the Northeast King County Regional Public Safety Communications Agency (NORCOM) to provide integration and maintenance services necessary to connect dispatch data to Tablet Command. The second is an Interlocal Agreement with the Puget Sound Regional Fire Authority (PSRFA) for shared licensing, management, and billing of Tablet Command services. Together, these agreements will ensure reliable integration of dispatch data, streamlined billing, and standardized operational tools that enhance response coordination and support for Redmond’s firefighters and partner agencies.
body
☒ Additional Background Information/Description of Proposal Attached
REQUESTED ACTION:
☐ Receive Information ☒ Provide Direction ☐ Approve
REQUEST RATIONALE:
Fire Strategic Plan 2022-2027
Approval of interlocal and service agreements involving City financial obligations and multi-agency coordination
N/A
- Other Key Facts:
- NORCOM will configure and support the integration runtime interface
- Redmond Fire’s share of project costs includes a one-time implementation fee and annual maintenance
- The agreement ensures real-time CAD data delivery to Tablet Command for field use
- Redmond is a party to the original 2007 NORCOM ILA and qualifies as a participating principal
OUTCOMES:
Approval of the agreements provides for real-time data sharing and coordinated licensing to improve operational awareness and incident response. Through NORCOM, Redmond, Kirkland, and EF&R will receive IT integration and maintenance services to connect dispatch data into Tablet Command. Through PSRFA, Redmond will participate in shared licensing and billing for Tablet Command services. Together, these agreements increase visibility for command staff in the field, support Redmond Fire’s mobile-first strategy, and strengthen regional coordination through a shared implementation approach.
COMMUNITY/STAKEHOLDER OUTREACH AND INVOLVEMENT:
- Timeline (previous or planned):
Internal technical coordination began Q1 2025. Formal agreement finalized Q3 2025.
- Outreach Methods and Results:
Engagement between NORCOM and agency representatives (Redmond, Kirkland, EF&R) to scope deliverables and timelines.
All three agencies support the scope and fee structure. Agreement drafted with input from legal and technology leads.
BUDGET IMPACT:
Total Cost:
Redmond Fire’s share of the one-time implementation cost is $595. The annual maintenance fee is $170. Additional services beyond scope will be billed at $127.50 per hour if required.
Approved in current biennial budget: ☒ Yes ☐ No ☐ N/A
Budget Offer Number:
0000277
Budget Priority:
Safe and Resilient
Strategic and Responsive
Other budget impacts or additional costs: ☐ Yes ☒ No ☐ N/A
If yes, explain:
N/A
Funding source(s):
General Fund
Budget/Funding Constraints:
N/A
☐ Additional budget details attached
COUNCIL REVIEW:
Previous Contact(s)
|
Date |
Meeting |
Requested Action |
|
N/A |
Item has not been presented to Council |
N/A |
Proposed Upcoming Contact(s)
|
Date |
Meeting |
Requested Action |
|
10/7/2025 |
Business Meeting |
Approve |
Time Constraints:
Delay may impact regional alignment on implementation.
ANTICIPATED RESULT IF NOT APPROVED:
Redmond Fire will be unable to move forward with integration of Tablet Command. This would result in decreased incident visibility for field command and misalignment with regional partners.
ATTACHMENTS:
Attachment A: Final Tablet Command Services Agreement with NORCOM
Attachment B: ILA - PSRFA Tablet Command Services and Billing