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File #: CM 25-510   
Type: Committee Memo Status: Referred
File created: 9/10/2025 In control: City Council
On agenda: 10/7/2025 Final action:
Title: Agreements for Tablet Command Integration, Maintenance, and Shared Services
Attachments: 1. Agenda Memo, 2. Attachment A: Final Tablet Command Services Agreement, 3. Attachment B: ILA - PSRFA Tablet Command Services and Billing
TO: Committee of the Whole - Public Safety and Human Services
FROM: Mayor Angela Birney
DEPARTMENT DIRECTOR CONTACT(S):
Fire
Adrian Sheppard
425-556-2201

DEPARTMENT STAFF:
Fire
Jim Whitney
Deputy Chief - Operations
Fire
Caleb Freeman
Battalion Chief - Training


TITLE:
title
Agreements for Tablet Command Integration, Maintenance, and Shared Services


OVERVIEW STATEMENT:
recommendation
The Fire Department requests approval of two related agreements supporting the implementation and ongoing use of Tablet Command, a mobile incident management and situational awareness platform.

The first is an agreement with the Northeast King County Regional Public Safety Communications Agency (NORCOM) to provide integration and maintenance services necessary to connect dispatch data to Tablet Command. The second is an Interlocal Agreement with the Puget Sound Regional Fire Authority (PSRFA) for shared licensing, management, and billing of Tablet Command services. Together, these agreements will ensure reliable integration of dispatch data, streamlined billing, and standardized operational tools that enhance response coordination and support for Redmond's firefighters and partner agencies.
body

? Additional Background Information/Description of Proposal Attached


REQUESTED ACTION:

? Receive Information ? Provide Direction ? Approve


REQUEST RATIONALE:

* Relevant Plans/Policies:
Fire Strategic Plan 2022-2027
* Required:
Approval of interlocal and service agreements involving City financial obligations and multi-agency coordination
* Council Request:
N/A
* Other Key Facts:
o NORCOM will configure and support the integration runtime interface
o Redmond Fire's share of project costs includes a one-time implementation fee and annual maintenance
o The agreement ensures real-time CAD data delivery to Tablet Command for field use
o Redmond is a party to the original 2007 NORCOM ILA and qualifies as a participating principal

OUTCOMES:
Approval of the agreements provides...

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