MEMO TO: Mayor and Members of the City Council
FROM: Carol Helland, Interim Director of Planning and Community Development
SUBJECT:
title
Update on the Scooter Share Pilot Program Evaluation
I. RECOMMENDED ACTION
recommendation
This staff report is for information only in advance of a Council Study Session on March 10, 2020.
body
II. DEPARTMENT CONTACTS
Carol Helland, Interim Planning Director 425-556-2107
Donald Cairns, P.E., Manager, Transportation Planning and Engineering 425-556-2834
Tam Kutzmark, Senior Planner 425-556-2870
Planning and Community Development
III. DESCRIPTION/BACKGROUND
Council initiated discussion of bike share in 2018 and decided in 2019 to allow bike and scooter-share as a permitted right-of-way use. Following Council direction, the City launched a pilot electric bike and scooter-share program. Lime applied and was permitted to operate the pilot beginning July 30, 2019. Although the original end date of the pilot was May 14, 2020, the City is processing an administrative extension of the pilot to July 29, 2020. This would extend the pilot to a full 12-months and allow time for the Council to determine the future of scooter share in the City.
At a Study Session on March 10, 2020, staff will highlight key findings from an evaluation of the Scooter Share Pilot, drawing from information gathered during the first half of the pilot (approximately August through December 2019). This information includes scooter usage and customer service data, questionnaires and other community feedback, public safety data, and local best practices. Highlights from the evaluation include:
* High level of scooter usage by Lime's Redmond customers,
* Trip purpose aligned with original goals of the pilot,
* Community support for continuing scooter share using lessons learned from the pilot to improve the program,
* Lessons learned about customer behavior, public safety strategies, shared public spaces, customer servic...
Click here for full text