TO: Members of the City Council
FROM: Mayor Angela Birney
DEPARTMENT DIRECTOR CONTACT(S):
Parks
Loreen Hamilton
425-556-2336
DEPARTMENT STAFF:
Parks
Zach Houvener
Parks Deputy Director
Parks
Erica Chua
Recreation Manager
TITLE:
title
Approval of an Amendment to the Operational Services Agreement between the City of Redmond and Wave Aquatics
OVERVIEW STATEMENT:
recommendation
The City is looking to exercise the final renewal option from the 2020 Operational Services Agreement, extending Wave Aquatics' management of the Redmond Pool for five years from January 1, 2026 - December 31, 2030. This amendment enhances the 15-year partnership by strengthening community access provisions, updating operational standards, and modernizing compliance requirements to better serve Redmond residents.
body
? Additional Background Information/Description of Proposal Attached
REQUESTED ACTION:
? Receive Information ? Provide Direction ? Approve
REQUEST RATIONALE:
* Relevant Plans/Policies:
PARCC Plan
* Required:
N/A
* Council Request:
N/A
* Other Key Facts:
While council approval is not legally required for this particular contract renewal, the substantive amendments warrant council and community awareness. These clarifications establish standards for customer service, resident priority access, fee assistance administration, operational reporting, and community programming allocation.
OUTCOMES:
Enhanced Community Access: 200 hours annually of guarded pool time for city programming (3 hours weekly, plus 3 additional hours weekly during June - August). Priority registration for Redmond Residents (98052 zip code) with one-week advanced registration periods, minimum of 55% of peak hours reserved for community-based programming, and alignment in fee assistance program administration.
Customer Service / Quality Standards: Customer Service training aligned with the City of Redmond customer service standards, Comprehensive operational reporting with detail...
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