TO: Members of the City Council
FROM: Mayor Angela Birney
DEPARTMENT DIRECTOR CONTACT(S):
Parks
Loreen Hamilton
425-979-8280
DEPARTMENT STAFF:
Parks
Brittany Pratt
Parks Business Manager
Parks
Lindsey Tusing
Parks Marketing and Events Supervisor
Parks
Mack Leonard
Events and Marketing Coordinator
TITLE:
title
Approval of the Parks Department Web Configuration Contract, with D2 Creative, in the Amount of $141,900
OVERVIEW STATEMENT:
recommendation
The Parks Department has completed its highly competitive Web Optimization RFP process in response to substantial community feedback that our Parks website platforms are difficult to navigate, poorly integrated with one another, and reduce discoverability of our services, facilities and programs. The firm, D2 Creative, was selected after applicant interviews and reference checks. Parks is seeking approval of the contract on the May 5 consent agenda for implementing these professional website consulting services for our department, in the amount of $141,900.
body
? Additional Background Information/Description of Proposal Attached
REQUESTED ACTION:
? Receive Information ? Provide Direction ? Approve
REQUEST RATIONALE:
* Relevant Plans/Policies:
Redmond 2050, PARCC Plan,
Commission for Accreditation of Park and Recreation (CAPRA)
* Required:
Council approval is required for contracts exceeding $50,000.
* Council Request:
N/A
* Other Key Facts:
N/A
OUTCOMES:
* Effectively respond to feedback from residents, commission members, and community surveys that navigating our multiple online platforms creates unnecessary barriers to parks exploration and program registration.
* Streamline the community's ability to find Parks and Recreation programs, facilities, and services across multiple online platforms.
* Provides key deliverables including user research, customer journey mapping, a comprehensive improvement plan, and implementation and testing support.
* Creates a more intuitive, consistent, and ac...
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