MEMO TO: Members of the City Council
FROM: Mayor John Marchione
SUBJECT:
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Approval of a Consulting Services Agreement with HSO for On-Call Services for the Dynamics AX Enterprise Resource Planning (ERP) System in an Amount Not-to-Exceed $650,000
I. RECOMMENDED ACTION
recommendation
Approve a Consulting Services Agreement with HSO for on-call services in support of the City's Dynamics AX Enterprise Resource Planning (ERP) system in an amount not to exceed $650,000, for a period of three years with an option to extend the agreement for an additional two years.
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II. DEPARTMENT CONTACTS
Malisa Files, Finance Director 425-556-2166
Dawn Johnson, Business Systems Analyst 425-556-2179
III. DESCRIPTION/BACKGROUND
Tyler Technologies currently provides break/fix support and some maintenance services for Dynamics AX, the City's ERP system. Tyler Technologies has announced plans to transition away from their role as a Dynamics support partner as Microsoft transitions the product to the cloud and offers it as a Software as a Service (SaaS) solution. This creates a need for the City to identify an alternate Dynamics support partner. The new support agreement would allow for approximately 1,000 hours of on-call support services each year over a three-year term with an option to extend. This provides a level of support which brings with it an opportunity to better leverage the systems inherent functionality, apply best practices in the use of the system, implement new modules and plan for the Dynamics AX system to transition to the cloud version of the product (Dynamics 365 for Finance and Operations).
A Request for Proposal (RFP) for on-call services was posted on June 19th, 2018. Seven proposals were received and reviewed by a team of Finance and Technology and Information Services (TIS) staff. Five firms with the most responsive proposals were interviewed the week of August 13th and each was given the opportunity to provide a b...
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